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VAT Exemption / Zero Rating Explained

Many of our clients are eligible for VAT relief.

If you are eligible for VAT Exemption simply complete the 'VAT Declaration' form which is found on the creating account page on check out.

If you are not eligible please ignore the VAT Declaration form and click on 'continue' found at the bottom of the page.


Please ensure you are eligible for Vat relief before making your declaration.


By ticking the ‘I am eligible for VAT Exemption’ box provided you are making a declaration that you are able to obtain VAT relief when purchasing the qualifying products from Ability Outlet Ltd, and that;

  • I am chronically sick or have a disabling condition by reason of the information provided during my membership subscription.
  • I am receiving the goods purchased for my private and personal use.

This information will be retained for presentation to Her Majesty’s Revenue and Customs and presented to the VAT office upon request.

Please Note:

There are penalties for making false declarations and for fraudulent evasion of VAT.

Many of our products are designed specifically for the relief of chronic illness or disability and are eligible for VAT relief however there are some items that are not eligible for VAT relief. These products will incur VAT, which everyone must pay.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or Contact the National Advice Service on 0845 010 9000.

Carriage charges are not exempt from VAT.

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