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Terms & Conditions

Cancellation and Returns Policy

If you are not entirely satisfied with your order, you can cancel your contact at any time up to 14 working days after the day of delivery. To do this, please call , email or write to us. If you cancel, you must return the goods with the original packaging to us at your own expense. For bulky items, we offer a chargeable collection service. You must ensure that the goods are packaged adequately to protect against damage. We are unable to accept returned goods unless they are undamaged, unused and in a saleable condition. This does not affect your statutory rights.

This policy does not apply to the following goods due to hygiene reasons: mattress toppers, pillows, incontinence products, urinals and bed pans.

If there  is a problem with the goods, please contact us. We will ensure the issues is resolved or the item replaced.

Product Specifications, Pricing and Guarantees.

Every effort is made to e sure the descriptions in this brochure are clear and accurate. However, All sizes are approximate and colours may vary from that pictured. Due to our policy of continual improvement, we reserve the right to substitute or change products from those shown but we will advise you of any changes prior to despatch.

The prices quoted are those prevailing at the date of publishing. Prices may have to be altered due to circumstances beyond our control and we will notify you of any changes at the time of ordering.

All products are guaranteed against defects in material or workmanship for 1 year from the date of purchase unless otherwise started.

VAT Relief

All prices quoted on this site are exclusive of VAT, to claim VAT relief, you must complete the declaration at the point of order. Please note that we must have a signed declaration before we are able to process an order. So even if you place your order by telephone, you must send a completed declaration or use our online declaration before we can despatch your goods. If you are not VAT exempt then the product can still be provided however VAT will be added to the final price.

It may be prudent to state that while we endeavour to cover most areas of the country, some areas we are unable to cover (Scottish highlands etc) However we will state at the point of order whether or not we can cover an individuals area. It may be easier to find the white glove companies policy on areas they won't cover.